Terms & Conditions

Refund Policy

For Advance Payment (We accept Bkash and Cash)

  1. If you pay in advance in that case if we failed to supply that product, then we will return your payable amount.
  2. If we failed to delevery on time and for this reason if you reject to receive the product, then you will get back your payable amount ( In that case strick, natural diegester will be considerable issue)
  3. If any product is found to be damaged during delivery or seems to be damaged and if we failed to changed that product then you will get back the price paid.
  4. The product ordered by you, if we deliver different product or we failed to provide your actual product then you will get back the price paid
  5. if you being extra charged (from card or Bkash) for technical or operational mistakes, then you will get back the extra price paid.
  6. In terms of online payment, your are requested to inform your extra charged complain at customer@bayna.org by 24 hours.
  7. It May need 7 working (Max)days to return money.
  8. In case of refunding your amount we can transfer that amount to your given account or you can collect in cash from our office.
  9. For online transition client may need to provide his or her account statement for clarification.

Replacement Policy

  1. While deliver If any product is found damaged or inactive, in that case you may choose another product. It’s applicable one for online advance payment
  2. you may need to wait for 7 working (Max) days for exchanging your product.
  3. If you receive wrong product from our end then you will get the actual product within next 2 working days (Max)